1. Quality Standards
ELVENT STUDIO maintains high-quality standards and inspects every product before shipment. Minor variations in handcrafted or detail-focused garments are natural and are not considered defects. Each authentic ELVENT STUDIO product includes official tags and/or packaging. Products without these elements cannot be guaranteed as authentic.
2. Authenticity & Counterfeit Policy
2.1 Authentic Products: All products are sold only through official ELVENT STUDIO channels (Official Website & Authorized Marketplace). ELVENT STUDIO is not responsible for verifying products purchased from unauthorized sellers, resellers, or second-hand marketplaces.
2.2 Counterfeit Products: ELVENT STUDIO actively protects its intellectual property. The purchase, sale, or possession of counterfeit items is not eligible for customer support and may result in legal action where applicable.
3. Shipping & Delivery
3.1 Address Accuracy: Please ensure your shipping address is complete and accurate. ELVENT STUDIO cannot change address information once an order has been placed and is not responsible for packages delivered to an incorrect address provided by the customer. During a pre-order, please ensure you provide an address where you will be able to receive the package. As our time estimation for production may experience minor adjustments, delays may happen. ELVENT STUDIO cannot change the address information once the order is placed and is only responsible for shipping to the address placed in the order. In case of a change of address, package fulfillment may take longer than expected.
For Asian countries: DO NOT CHOOSE RAYSPEED COD AS A SHIPPING OPTION, AS YOU WILL BE CHARGED TWICE. ELVENT STUDIO WILL NOT BE RESPONSIBLE FOR THIS AS WE ARE UNABLE TO REMOVE IT DUE TO COURIER CHOICES.
3.2 Pre-Order & Order Processing Time:
Pre-Order Items: Please allow up to 15 business days (excluding weekends and public holidays) for production and processing before your order is ready for dispatch.
Ready-Stock Items: Orders are inspected and prepared within 1–3 business days before dispatch. During peak periods, limited releases, promotions, or public holidays, processing may take 3–7 business days. Any change of shipping address may cause further delays in order fulfillment and dispatch.
3.3 Shipping Timeframes: Delivery times are estimates only and may vary due to courier delays, customs clearance, weather conditions, or other circumstances beyond our control.
Indonesia: 1–3 business days (after production/dispatch).
International: 5–7 business days (after production/dispatch). International delivery times may vary depending on the destination country’s customs regulations.
3.4 Customs, Duties & Taxes: International customers are responsible for all customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. ELVENT STUDIO does not control or estimate these fees and does not issue refunds for customs-related delays or charges.
3.5 Undeliverable Packages: Packages returned due to incorrect addresses, refusal, unclaimed deliveries, or customs issues will be subject to reshipping fees equal to the original shipping cost plus handling fees.
3.6 Risk of Loss: Risk of loss transfers to the customer once the package is handed over to the courier. ELVENT STUDIO is not responsible for lost, stolen, or damaged packages once tracking shows delivered to the provided address.
4. Order Changes & Cancellations
4.1 4-Hour Change Window: Order changes or cancellations may be requested within 4 hours of checkout. This does not apply to Pre-Order items and when a product first releases. Please ensure that you choose the right sizes because ELVENT STUDIO cannot change sizes for an item that is premade. Make sure that once you place an order, it is already the right size. After this period, orders are released for processing and cannot be modified or cancelled.
4.2 Pre-Orders: Pre-orders cannot be cancelled once payment has been confirmed, except in cases of verified manufacturing defects upon delivery.
4.3 Courier-Declared Lost Parcels: If a courier officially declares a shipment as lost, ELVENT STUDIO will offer a replacement or refund, subject to stock availability.
4.4 Payment Disputes: If a chargeback or payment dispute is initiated, ELVENT STUDIO will not process refunds or replacements until the dispute is resolved.
5. Refund, Return & Exchange Policy
5.1 Eligible for Refund: Refunds are accepted strictly for:
Manufacturing defects
Incorrect items sent
Incorrect size sent (different from what was ordered)
5.2 Not Eligible for Refund: Refunds are not available for:
The customer who ordered the incorrect size or fit preference
Worn, washed, altered, or damaged items
Items without original tags or packaging
Sale items, promotional purchases, or “Defect Sale” items
Pre-orders (except manufacturing defects)
Damage caused by improper care or normal wear
Color bleeding or transfer from raw or special fabrics
No Unboxing Video: Unboxing video must show every part of the product from the moment the package is opened. Claims will be rejected without a clear, unedited video.
5.3 Return Process: Contact customer service within 7 days of delivery. Provide your order number, photos, video unboxing, and issue description. Return authorization is required before shipping items back. Items must be returned in original condition (unwashed, unworn, undamaged, unaltered).
Refunds or replacements are processed within 3–5 business days after the returned item is received. Once we receive your item, we will inspect it and notify you of the approval or rejection of your exchange. If approved, the exchange will be processed, and the new item will be shipped to you within 7 business days. Returning an item without ELVENT STUDIO’s authorization will result in no refund, and the item will not be returned to the customer.
5.4 Exchanges: Exchanges are limited and subject to stock availability. Customers are responsible for all shipping costs + handling fees related to exchanges. Exchanged items are final and cannot be returned or exchanged again.
6. Product Information Accuracy
6.1 Sizing: ELVENT STUDIO’s product measurements may vary by 1–3 cm due to production and sewing methods. This variance is not considered a defect.
6.2 Color Representation: Product colors may appear different depending on device screens, lighting, or photography. ELVENT STUDIO is not responsible for color discrepancies due to customers’ settings. We always make sure that our photography and real products match as closely as possible.
6.3 Stock Availability: Items may sell out between adding to cart and checkout. Payment authorization does not guarantee availability.
7. Pre-Order Policy
Estimated delivery dates are only approximate and may experience delays.
Pre-orders are non-cancelable the moment the order is placed.
Delays due to production, shipping, customs, or force majeure do not qualify for compensation.
Refunds are only issued for verified manufacturing defects.
Production timelines may extend beyond initial estimates due to factors beyond our control.
Size Changes for Pre-Orders: You can change sizes up to a maximum of 3 days after you placed an order. If you place an order less than 3 days before our pre-order closes, you can only change your size maximum on the last day of pre-order. (Example: If the pre-order closes on Sunday and you placed an order on Saturday, your last chance to change size is Sunday).
8. Fabric Care & Special Notices
Special fabrics or dynamic dyes may experience minor color transfer during initial wash or wear. This is a natural material characteristic and is not a defect. ELVENT STUDIO is not responsible for damage to other items caused by color transfer. Please make sure to read our provided product care guide or contact our customer service if you need specific advice.
9. Promotions & Discounts
Discount codes cannot be combined unless stated.
Promotions may change or end without prior notice.
Promotional and Final Sale items are non-returnable and non-refundable.
Misuse of discounts may result in order cancellation.
10. Customer Service
ELVENT STUDIO aims to respond to inquiries within 24–48 business hours. Delayed responses do not mean ELVENT STUDIO approves of customer requests. All purchases made from the customer’s account are the responsibility of the account holder.
11. Limited & Seasonal Collections
Limited collections may not be restocked or produced in the future. Product fabric will experience different variations between different production batches or seasons and is not considered a defect.
12. Website Usage
Unauthorized use of ELVENT STUDIO’s website content is prohibited.
User-generated content (Reviews, Photos, Social media posts) may be used by ELVENT STUDIO for marketing purposes.
Website availability is not guaranteed at all times.
13. International Customers
Prices are displayed in Indonesian Rupiah (IDR). You can convert the prices on the website to your currency.
Currency conversion fees, taxes, and import duties are the customer’s responsibility.
Shipping availability may vary by region.
14. Contact Information
If you have any questions about our policy, please contact us at:
